Top 10 eCommerce Trends To Stay Ahead in 2024

How to Implement a Successful Business Strategy: 10 Trends to Hop On!

1Mobile First, Desktop Second!

Roughly 75% of people prefer to use their mobile devices when shopping online, while 15% prefer desktop computers and 6% choose tablet computers. The increasing eCommerce trends means that e-commerce sites need to be mobile optimized. One-click payments, facial recognition, and fingerprint technologies will streamline mobile payments and entice users to move from desktop to mobile. The preferred payment option for online purchases will soon be mobile. Hence investing in eCommerce app development is quite beneficial.

In 2015, Starbucks released a mobile order and pay app. By 2021, mobile payments accounted for 26% of all Starbucks orders. Starbucks claims that because of the popularity of their Mobile Order and Pay app, there is traffic in their locations and excessively high wait times, which they are trying to address by adding more baristas.

2Direct Push Messages To Clients

On Etsy, the majority of my clients message me personally. But more and more, I've seen, are contacting me on Instagram. This is in line with a wider eCommerce trends 2024. In the last three months, 19% of customers have contacted customer service via direct messages.

What does Hyper-local delivery signify for proprietors of online stores? One of the first things you'll need is a multiplatform customer service strategy that is more varied. Neglecting or postponing replies on social media platforms like Instagram or Twitter may cause sales to drop or consumer satisfaction to deteriorate.

Consider spending money on eCommerce software development that can handle multi-channel interactions if you manage a larger business. Also, confirm that the members of your customer support staff have received professional training on how to respond to messages on social media.

3Artificial Intelligence for Personalization

Using computer science and huge data, artificial intelligence (AI) mimics human intelligence. Business owners can use AI to train it to respond to customer behavior for eCommerce, which will produce more useful and accurate data. AI-powered personalization is one of the best uses of AI in e-commerce.

Customizing the user experience according to what the business has discovered about them is the essence of personalization. According to a poll, 80% of customers are more likely to make repeat purchases from a business that offers a personalized shopping experience.

By 2030, the global personalization software market is projected to develop at a compound annual growth rate (CAGR) of 23.67% and reach a value of over $5 billion. Comparing this to $943.25 million in 2022, there is a notable increase. All things considered, AI's future in the eCommerce industry appears bright. The worldwide maret for AR/VR in eCommerce is expected to grow dramatically from $86.9 billion in 2022 to $407 billion by 2027. According to a different study, 91.5% of well-known brands and businesses regularly invest in AI.

4Free Product Rewards

Although it's common for consumers to look for value, it's crucial to understand that discounts aren't always the best option. A noteworthy 66% of consumers claim that the possibility of earning rewards influences their purchasing decisions. The future of eCommerce demonstrates how important it is for organizations to offer rewards to their customers that go beyond just discounts; these must be worthwhile, relevant, and customized for each specific client! You may stand out from the competition and win over clients by providing these kinds of rewards.

A great method to thank your devoted consumers and introduce them to new things from your collection is to offer gifts. This is especially useful for sectors where members can test out new products to use in their daily regimen, such as the cosmetics and beauty industry.

Consumers are looking for brands that share their values and show a dedication to sustainability in today's eco-aware society. Providing eco-friendly or charity rewards is an excellent method to reach out to clients who are passionate about these issues and capitalize on this expanding market niche.

5Meet Expectations with Same-day Delivery

One of the latest eCommerce trends 2024 is what customers are anticipating from brands is same-day delivery. With Same-day delivery, nearly half of consumers increase their propensity to shop online. This eCommerce trend is expected to contribute to the same-day delivery business, which Statista projects will reach a valuation of $14.9 billion by 2024.

"Online shopping is very convenient for consumers, but they still want their products quickly," explains Christy Pyrz, chief marketing officer of Paradigm. E-commerce brands will begin to adapt as on-demand Hyper-local delivery becomes more and more frequent such as Uber Eats, DoorDash, and Instacart. Fortunately, since many companies already use carbon-neutral couriers, it won't have to negatively impact their sustainability programs.

6Voice Commerce Accessibility

Voice search will become the go-to way to search as voice-activated gadgets like Google Home, Amazon Echo, and others gain popularity. Approximately 40% of American internet users use voice assistants every month. In 2024, you will need to make sure your company is voice commerce optimized or risk losing the great majority of customers who choose to purchase using voice-activated gadgets.

In the future, Google Home will be able to be used by customers to place orders for in-store pickup at Walmart. Currently, customers may order any item from Walmart by voice on Google Express. Many other retailers, including Target, Costco, Kohl's, Staples, and Walgreens, are in the process of offering comparable options to customers. It's also critical to make sure your company listing is updated on Google to attract local searchers, as voice search commerce is three times more likely to be local (with exact hours, an up-to-date address, images and reviews, etc.).

7Chatbots for Online Ordering

Considering that 1.3 billion people use Facebook Messenger, using chatbots for sales, customer support, and marketing makes sense. It can be expanded upon using eCommerce trends.

Domino's offers full-menu ordering using its Messenger bot, Dom. The ramifications of this are profound: Domino's will outperform all competitors when customers prioritize speed and simplicity. Additionally, chatbot ordering gives Domino's a chance to reach out to its customers in a new way and establish itself as a helpful, progressive business. While the market is still uncrowded, we would advise developing a chatbot for your store.

8Flexible Payment Options

Don't let the fact that your website doesn't support their preferred payment methods scare away potential customers. If you want to be ahead of the game in the future eCommerce trend, think about providing both common and unique payment choices. Considering how commonplace mobile devices are, offering mobile payment options has emerged as one of the global top eCommerce trends 2024. Digital wallets facilitated 49% of all eCommerce transactions in the world in 2021, and by 2025 they were predicted to handle almost 53% of all transactions.

However, be aware that regional differences exist in the acceptance of payment methods. For instance, the majority of people in South Korea prefer using credit cards to alternative methods of payment. In Thailand, however, bank transfers are the most often used method of payment. Customers can pay for things in installments with BNPL, frequently at no interest. By 2025, it is anticipated that this payment mechanism would handle $680 billion in transactions, and this trend will only increase.

Choose a payment gateway that accepts installment payments to integrate this payment option into your checkout page. PayPal Pay in 4, Klarna, Affirm, and Afterpay are good providers for the future of eCommerce.

9Hybrid Commerce

Phygital, or the fusion of online and offline retail channels, is the way that eCommerce will operate in the future. To create a smooth user experience, this eCommerce model combines many platforms which promote omnichannel or Hyper-local delivery. Click-and-collect is a straightforward method of omnichannel selling that can be implemented. Customers can use this service, also known as buy online, pick up in-store (BOPIS), to check out online and pick up their items at the store or pickup location.

The click-and-collect eCommerce trend has increased steadily due to the ease of online shopping, the short in-store visits, and the free shipping offered. By 2025, its estimated value will exceed $154 billion. This service is provided by well-known stores including Walmart, Target, and IKEA.The popularity of the research online, purchase offline (ROPO) consumer habit has also grown.

Moreover, progressive web apps (PWAs) are another option available to eCommerce business owners to cater to online shoppers. For business owners towing the line between eCommerce app development and a website, a PWA offers a win-win alternative. Online marketplace sales are expected to grow at a 20% CAGR to reach $8.8 trillion globally by 2025. Maintaining a consistent client experience while juggling online and offline channels should not be overlooked. The order rate is 494% higher for businesses using Hyper-local delivery campaigns, demonstrating the effectiveness of this endeavor.

10Subscription Models

DTC firms are providing customers with affordable subscription programs as a means to save money on the products they desire amid this inflation. Because of this, it is now anticipated that the subscription eCommerce industry would increase from $15 billion in 2019 to over $450 billion by 2025. We anticipate that in 2024, subscriptions will be more actively promoted as a value exchange for consumers looking to save money.

For example, think about enabling consumers to manage their subscriptions by SMS or simplifying the process of earning and redeeming rewards for their frequent orders. As demonstrated by Function of Beauty, a hair and skincare firm, you should also personalize subscriptions. They created a customized subscription page that enables users to adjust their formulae, changing their hair goals from volume to frizz control and adding recently released components and scents.

Subscription models will increase consumer stickiness in addition to making it simpler for brands to upsell and cross-sell more successfully due to the mix of flexibility and value.

Prepare Your eCommerce Store for the Future!

eCommerce is expected to see significant changes in 2024 as a result of social media platforms' impact on product discovery, rising customer expectations for tailored experiences, the continuous growth of subscriptions, changes in retention metrics, and the increasing significance of AI-powered personalization and automation. Adhering to the most recent developments in the eCommerce sector does not entail stealing ideas for your own company or hurriedly introducing new eCommerce trends.

Certain trends might only be relevant to particular business models. Therefore, to make wise judgments and guarantee success, you must comprehend things for a better future of eCommerce. Focus on staying current with changing consumer expectations. This enables you to sustain a profitable business while giving your clients a more fulfilling purchasing experience. The eCommerce trends 2024 and beyond will be determined by eCommerce app development firms that maintain agility and prioritize changing customer expectations as AR/VR in eCommerce defines the future.

We hope that this post has assisted you in expanding your online business and staying current with future eCommerce trends. At Quickworks, we assist e-commerce companies with eCommerce software development in creating online experiences that revolutionize the market, enthrall consumers, and boost revenue. Get in touch with us to take your business to another level.

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