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Customer Support

Effortlessly manage and respond to customer queries raised through the platform.

Support Tickets Overview

Each ticket includes:

• Name of the customer who raised the query
• Subject & message of the issue
• Time of ticket creation
• Current ticket status (like “Pending” or “Resolved”)

Here you can

• Search using keywords to find anything fast
• Open tickets to reply or assign

+Add Reason

At the top left corner, there is a tab for ‘Add Reason’

Provide a reason for the customer support request and proceed by submitting the information.