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Customer Support

Effortlessly manage and respond to customer queries raised through the platform.

Here you can

  • Search using keywords to find anything fast
  • Open tickets to reply to or assign

Support Tickets Overview

Each ticket includes:

  • Name of the customer who raised the query
  • Subject & message of the issue
  • Time of ticket creation
  • Current ticket status (like “Pending” or “Resolved”)

+Add Reason
At the top left corner, there is a tab for ‘Add Reason’

Provide a reason for the customer support request and proceed by submitting the information.

Sub AdminCMS Pages

FAQ's

The Customer Support section allows admins to manage and resolve queries or tickets raised by customers on the platform. Admins can view ticket details, update their status, and maintain a log of predefined reasons used for responses.

Each query shows:

  • User profile image
  • Username
  • Ticket Title (as provided by the user)
  • Reason for the ticket
  • Optional user-uploaded image
  • Full description of the issue (click ‘View More’ to expand)
  • Admin’s response or reason (if provided)
  • Current status (Pending, Ongoing, Resolved)

Admins can update the status of a ticket by:

  • Clicking on the desired status (Pending, Ongoing, or Resolved).
  • Selecting a predefined reason from the dropdown list.
  • Clicking ‘Submit’ to apply the update.

The new status and reason will be saved and visible to both the admin and the customer.

Predefined reasons are preset explanations or responses used when updating a ticket’s status. They help ensure consistent communication across all support tickets.

Yes. Admins can:

  • View all predefined reasons.
  • Edit or delete existing reasons.
  • Add new reasons by entering the text and clicking ‘Submit’.

This makes it easy to keep responses relevant and up to date.

Customers submit tickets through the platform’s support interface. The details they provide — title, reason, description, and optional image — are displayed to the admin in the Customer Support section.

  • Pending: The ticket has been received but not yet acted upon.
  • Ongoing: The ticket is being worked on by the support team.
  • Resolved: The issue has been addressed and closed.

 

Yes. Click on ‘View More’ under the ticket to expand and see the entire description provided by the customer.

When an admin updates the status and provides a reason, the customer is notified about the progress of their query, improving transparency and customer satisfaction.

The provided flow allows for managing status and predefined reasons but does not explicitly mention ticket deletion in the video. This ensures a full history of customer queries is retained for record-keeping.

Yes. Once the status is updated and a reason is provided, customers will see the new status and the admin’s predefined reason on their side of the platform.

This feature was not explicitly shown in the current video, but the system tracks all tickets in the admin panel. Reporting or export can be considered as a future enhancement.

The Customer Support module helps businesses:

  • Track and manage all customer queries in one place.
  • Standardize responses through predefined reasons.
  • Improve customer experience by keeping customers informed.
  • Ensure timely resolution of issues, enhancing overall satisfaction.